Data Deletion Instructions

At TrackIt, we believe in giving you full control over your data. If you wish to delete your account and all associated data, you can do so easily through your account settings or by contacting our support team.

Option 1: Delete via Account Settings

  1. Log in to your TrackIt account.
  2. Click on your profile icon in the top right corner and select Settings.
  3. Scroll down to the Danger Zone section.
  4. Click the Delete Account... button.
  5. Confirm your choice by clicking Permanently Delete. This action is permanent and cannot be undone.

Option 2: Delete via Email Request

If you are unable to access your account or prefer to have us handle the deletion, you can request data deletion by emailing us:

  • Send an email from the address associated with your TrackIt account to support@trackit.international.
  • Use the subject line: "Data Deletion Request".
  • In the body of the email, clearly state that you wish to have your account and all associated data permanently deleted.
  • Our team will process your request and confirm the deletion within 30 days.

TrackIt For Business: Deleting an Organisation or Leaving It

Organisations are separate from your personal account, so they have their own controls:

  • Delete an organisation (owners only): open the organisation, go to Settings, scroll to Delete organisation, type its name to confirm and click Delete organisation permanently. This deletes its shipments, customer details, team members, invitations, API keys, webhooks, rules and settings for everyone in it, and cancels its PayPal subscription. It cannot be undone.
  • Leave an organisation: open the Team page and click Leave on your own row. An organisation's last owner can't leave until another owner is named.
  • Remove someone else or cancel an invitation: owners and admins can do this from the Team page.
  • You can also email support@trackit.international from the owner's account and we will delete an organisation for you.

What Happens When You Delete Your Account?

Upon deleting your account, the following will occur:

  • Your personal information (email, name, authentication details) will be permanently erased.
  • All active and past tracking numbers associated with your account will be deleted.
  • Active Apple Wallet and Google Wallet passes linked to your account will stop receiving updates.
  • Nothing about a TrackIt For Business organisation you belong to is deleted with your personal account, except your own membership. If you are the only owner of an organisation, you must first delete it or make someone else an owner (see below).
  • Any remaining tokens or subscription time will be forfeited and cannot be refunded.
Data Deletion | TrackIt