Support

Send us a message below, or email support@trackit.international. We'll get back to you as soon as we can.

A tracking number isn't found

Check the number against the shipping email first. If it is right, the carrier may not have been recognised: choose the carrier yourself and look the number up again. A parcel also won't appear until the courier has scanned it for the first time.

Manage or cancel TrackIt Premium

A subscription bought in the iPhone app is billed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose TrackIt. Cancelling keeps Premium until the end of the period you have paid for. A subscription bought on this website is managed under Settings here.

Restore a purchase

In the app, open Settings, tap Premium, then Restore purchases. Use the Apple Account you bought the subscription with.

Delete your account

In the app, open Settings and tap Delete Account. On this website, the same button is under Settings. Both remove your account and your parcels permanently. See Data Deletion for what is removed and how to ask us to do it for you.

Privacy and terms

Read our Privacy Policy and Terms of Service.